Commercial Property Data Solutions and Services

Inform are the leading provider of online and Cloud based solutions and services. Since 1999, we have been at the forefront of software design and provision for rating professionals in both private and public sectors.

At Inform we don't stand still. Our commercial property product base is constantly changing to meet the needs of the industry, both in the public and private arena.

For more information contact our team on 0203 056 6890 or email

Innovation as Standard

“Implementation was reasonably straightforward, and our requirements were demanding. Working alongside our colleagues in Finance, Inform have provided direct interfaces to our accounting system.”
Paul Crichton MRICS, Transport for London

Solutions for business

At Inform, we offer a range of flexible database and other software packages designed to put data at your fingertips, simplify processes and maximise opportunities.

Our flagship system, Analyse, is used by both private and public sector organisations, while our Desktop Surveyor suite brings a new dimension of rating information and functionality to all market sectors and incorporates our rates management system, BillPro3.



Inform's Analyse system is the most comprehensive rating database available. It contains more than 62 million records covering all of the UK, with information dating back as far as 1990.

Analyse offers users:

  • new lead generation and comparable data functionality
  • weekly Schedule, Summary Valuation and Integrated List updates
  • survey information from over 1.8 million commercial premises, including full rateable value histories and extensive appeal details
  • the only rating database that integrates with River Lake software

Whether searching for supporting data for challenges or appeals, or identifying new marketing opportunities, Analyse is the first choice of rating professionals. Call us now on 0203 056 6895 for a free demonstration.

“AnalysePro gives me confidence that all the information I need is just a click away. The system is easy to use, reliable and accurate, with intuitive search functions and reporting tools. It really is the number one choice for commercial property data”


BillPro3 is designed to convert an unmanageable paper chase into a functional and user-friendly system.

Our portfolio, liability management and account summaries make it simple to review your rates demands, while you can manage rates payments via our unique Instalments and Consolidation functions. You can produce payment files for your financial system or create BACS remittance documents to send to the billing authority – all at the touch of a button. Plus, our Reports module gives you key forecasting and management information, helping you to make long range plans.

  • Central Uniform Billing System
  • Automated Bill Payment Platform
  • Audits an Entire Portfolio
  • Consolidation Payment Gateway
  • No Money Transfers to any third party
  • Interface with accounts packages, including SAP, Oracle, MS and Sage


River Lake specialises in the production of agency, landlord & tenant, management and rating software for the UK commercial property profession.

River Lake systems are fully integrated with other Microsoft Office and do not require any sophisticated network or expensive computer equipment on which to run.

Learn more about River Lake products

“Since choosing River Lake in 2004 we have not looked back, and would have no hesitation in choosing the same system again today!”

Analyse LOCAL

Inform CPI is leading the way for systems and services for Local Government, designed to help meet the needs of rates retention and maximise non-domestic rates income. Our solution for billing authorities, Analyse LOCAL, has now been used by over 160 local councils across the UK.

Our RV Finder service and appeals estimation tools are helping to redefine how rating lists are managed. Coupled with our flagship Analyse database system and our new Localise reporting tool, along with the option for bespoke reports and data queries, Analyse LOCAL really is the complete package.

Learn more about Analyse LOCAL

The product is so simple to use. The onsite training session was excellent and we were able to get going straight away. The procurement of the product is a no brainer. We have already recovered the cost of the product in the first three months. This is an invaluable tool for the team”
Clive Jones, Income Manager, Luton BC

latest news

MPs' report warns 'up to 20,000' pubs could close if business rates not reformed

British pub names explained

A report by a group of MPs has warned that up to 20,000 UK pubs could be at risk of closure if the government fails to reform the business rates system.

Ahead of the chancellor's spring statement on Wednesday (23 March), the All-Party Parliamentary Beer Group (APPBG) said the current system was threatening the future of pubs while online businesses pay less tax. Its report found that the average pub pays 3% of its turnover on rates alone, with some paying up to 10%, while online retailer Amazon paid 2% tax on its 2020 turnover of almost £21b.

The group of MPs is calling for the introduction of an online sales tax and a new and specific rates multiplier for pubs, closer to the 1990s level of 32p per pound of rateable value. It is calling for greater transparency and Valuation Office Agency resources to support the current system of valuation for pubs.

See the full article at

Tribunal showdown over estimated ã3.5bn pandemic business rates rebates

Tribunal rules fair dismissal for employee with Covid concerns – Employee  Benefits

Businesses facing hefty business rates bills are set for a court showdown over the Government’s decision to strip them of their right to appeal their property taxes in a series of major cases this week. The Valuation Tribunal, an independent judicial body, will hear a series of 26 test cases on May 18 from occupiers of non-domestic properties across the country over changes to the business rates system.

Around 170,000 businesses in England, across all sectors of the economy, sought to argue over the past year that the heavy impact of the pandemic on their operations means that their rateable value, which the property tax is based on, should be reduced. The Government initially allowed more than 55,000 of these businesses to proceed to make a formal challenge with the Valuation Office Agency, an executive agency of HM Customs & Revenue. This would have allowed firms to negotiate “in good faith” on potential reductions, amid an acceptance that working from home and social distancing measures were bona fide grounds to claim a rebate.

Real estate experts have estimated that these rebates could have been worth around £3.5 billion to UK businesses. But as these negotiations were nearing a conclusion in March last year, the Government announced that it would retrospectively legislate to try and stop these reductions.

The Chancellor Rishi Sunak said at the time it “could have led to significant amounts of taxpayer support” for businesses adversely affected, arguing that Covid-19 and the response to it was not an appropriate use of “material change in circumstances” tax rules.

Business rates modernisation 'encouraging' but government needs to go further, firms say

100+ Restaurant Images [HQ] | Download Free Images & Stock Photos on  Unsplash

Hospitality business owners have welcomed ministers' plans to update the business rates system, but have warned that newly-announced moves do not go far enough to help firms struggling with soaring costs and high tax burdens.

The Queen's Speech is always a chance for the government to outline key policy plans. An update to business rates was one of the takeaways for restaurants and bars from the 2022 speech, alongside the permanent scrapping of pavement licensing red tape.

It was announced that in the next Parliamentary session ministers are planning to push forward with a bill aimed at modernising the business rates system. The "Non-Domestic Rating Bill" intends to reform the system where business premises' rateable values will be reviewed every three years rather than every five years from 2023.

The government also reportedly hopes these business rates changes will stimulate investment into the decarbonisation of properties.

See the full article at

Read More »