Commercial Property Data Solutions and Services

Inform CPI are the leading provider of online and Cloud based solutions and services. Since 1999, we have been at the forefront of software design and provision for rating professionals in both private and public sectors.

At Inform CPI we don't stand still. Our commercial property product base is constantly changing to meet the needs of the industry, both in the public and private arena.

For more information contact our team on 0203 056 6890 or email

Innovation as Standard

“Implementation was reasonably straightforward, and our requirements were demanding. Working alongside our colleagues in Finance, Inform CPI have provided direct interfaces to our accounting system.”
Paul Crichton MRICS, Transport for London

Solutions for business

At Inform CPI, we offer a range of flexible database and other software packages designed to put data at your fingertips, simplify processes and maximise opportunities.

Our flagship system, Analyse, is used by both private and public sector organisations, while our Desktop Surveyor suite brings a new dimension of rating information and functionality to all market sectors and incorporates our rates management system, BillPro3.



Inform's Analyse system is the most comprehensive rating database available. It contains more than 62 million records covering all of the UK, with information dating back as far as 1990.

Analyse offers users:

  • new lead generation and comparable data functionality
  • weekly Schedule, Summary Valuation and Integrated List updates
  • survey information from over 1.8 million commercial premises, including full rateable value histories and extensive appeal details
  • the only rating database that integrates with River Lake software

Whether searching for supporting data for challenges or appeals, or identifying new marketing opportunities, Analyse is the first choice of rating professionals. Call us now on 0203 056 6895 for a free demonstration.

“AnalysePro gives me confidence that all the information I need is just a click away. The system is easy to use, reliable and accurate, with intuitive search functions and reporting tools. It really is the number one choice for commercial property data”


BillPro3 is designed to convert an unmanageable paper chase into a functional and user-friendly system.

Our portfolio, liability management and account summaries make it simple to review your rates demands, while you can manage rates payments via our unique Instalments and Consolidation functions. You can produce payment files for your financial system or create BACS remittance documents to send to the billing authority – all at the touch of a button. Plus, our Reports module gives you key forecasting and management information, helping you to make long range plans.

  • Central Uniform Billing System
  • Automated Bill Payment Platform
  • Audits an Entire Portfolio
  • Consolidation Payment Gateway
  • No Money Transfers to any third party
  • Interface with accounts packages, including SAP, Oracle, MS and Sage


Riverlake specialises in the production of agency, landlord & tenant, management and rating software for the UK commercial property profession.

Riverlake systems are fully integrated with other Microsoft Office and do not require any sophisticated network or expensive computer equipment on which to run.

Learn more about Riverlake products

“Since choosing River Lake in 2004 we have not looked back, and would have no hesitation in choosing the same system again today!”

Analyse LOCAL

Inform CPI is leading the way for systems and services for Local Government, designed to help meet the needs of rates retention and maximise non-domestic rates income. Our solution for billing authorities, Analyse LOCAL, has now been used by over 160 local councils across the UK.

Our RV Finder service and appeals estimation tools are helping to redefine how rating lists are managed. Coupled with our flagship Analyse database system and our new Localise reporting tool, along with the option for bespoke reports and data queries, Analyse LOCAL really is the complete package.

Learn more about Analyse LOCAL

The product is so simple to use. The onsite training session was excellent and we were able to get going straight away. The procurement of the product is a no brainer. We have already recovered the cost of the product in the first three months. This is an invaluable tool for the team”
Clive Jones, Income Manager, Luton BC

latest news

Unresolved business rates appeals divert £2.5bn away from public services

Over 130,000 business rates appeals from 2010 remain unresolved, according to the LGA. In the past eight years, over a million businesses have challenged their business rates bills, but the latest figures show that 133,060 appeals have yet to be ruled on. Although councils do not set business rates or rule on challenges made by businesses, the result of appeals is that they must set money aside, which diverts funding from delivering the services that local taxpayers pay for and expect. The LGA has said that £2.5bn has been diverted away from stretched local services over the past five years to cover the risk of business rates appeals as they have to fund half of the cost of any backdated refunds.

Ahead of today’s Westminster Hall Debate, the LGA called on the government to take the financial risk from business rates away from local government, arguing that government plans to allow councils to keep more of the business rates they collect makes it “even more imperative” for reform of the system to protect councils from the “growing and costly risk of appeals,” because they may become liable to pay back even more of the cost of any backdated refunds.

Council leaders are also recommending a time limit for appeals, except in exceptional circumstances. Scotland already has a six-month time limit for businesses to appeal their valuation. In addition, the LGA is urging the government to review business rates to modernise the way they affect different ratepayers in order to ensure that sectors such as online businesses make a fair contribution, and to tackle business rates avoidance, which it estimates leads to the loss of £230m each year.

Cllr. John Fuller, vice chair of the LGA’s resources board, said: “Ongoing delays in tackling business rate appeals from 2010 are heaping further financial uncertainty and pressure on our local services at a time when every penny counts to give councils the best chance of protecting services over the next few years. “It is right that a business is able to challenge their valuation if they genuinely believe it to be incorrect.” He called the current system, which sees billions of pounds diverted away from stretched local services, such as adult social care, “completely unfair.” “As we move towards a system where councils will keep more of the business rates they collect locally, communities need to be protected from the shifting of resources to address the risk of business rates appeals.  “With local government in England facing an overall funding gap that will exceed £5 billion by 2020, this money is needed to fund vital services and help plug growing funding gaps,” he concluded.

(Public Sector Executive)

Chancellor suggests 'staircase tax' could be axed

The Chancellor, Phillip Hammond, has suggested that the controversial staircase tax could be axed, admitting it adds business uncertainty. He said, during a Treasury Committe hearing today, that he is "certainly looking at" legislative steps to end the staircase tax. "The Court has made a decision and the Revenue is obliged to comply with the rating law. It is open to Parliament to consider changing the law in a way that changes that outcome." 

The Federation of Small Businesses (FSB) has welcomed the Chancellor's comments. Mike Cherry, national chairman, said "The staircase tax has heaped misery on thousands of small businesses that happen to occupy split workspaces. The Chancellor's words will come as welcome relief to the desperate firms who had absolutely no idea that bill hikes were coming down the line. The Chancellor's decision marks a victory for common sense - he's done the right thing. We look forward to his words becoming action at the Budget, if not before."


New clients Transport for London

Inform is glad to announce that Transport for London have joined us as clients for the Analyse Pro hosted platform.  The hosted platform allows our clients access to the Inform CPI product range without having to access their servers or local PCs. We wish them a long successful ‘Analyse’ career, as all our existing Analyse customers can testify to. Welcome to the team!

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